EXCHANGES AND RETURNS

WHAT´S YOUR EXCHANGE AND RETURN POLICY?

ALL SWIMWEAR IS RETURNABLE AND EXCHANGEABLE WITHIN 14 DAYS AFTER YOU RECEIVE THE SWIMWEAR. THE 14-DAYS POLICY START FROM THE DAY THAT YOU RECEIVE YOUR ORDER. IN ORDER TO RETURN OR EXCHANGE YOUR SWIMWEAR, IT HAS TO BE UNUSED, UNWASHED AND THE TAGS CANNOT BE REMOVED. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM BEFORE MAKING A RETURN OR EXCHANGE IN ORDER TO RECEIVE THE RETURN DETAILS - WITHOUT RECEIVING AN EMAIL FROM US WITH RETURN DETAILS + ADDRESS, THE RETURN WILL NOT BE VALID. 

WHAT IF I WANT TO MAKE AN EXCHANGE?

EXCHANGES (AND RETURNS) ARE ACCEPTED WITHIN 14 DAYS OF YOU RECEIVING YOUR PACKAGE. IF YOU WANT TO MAKE AN EXCHANGE, ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM AND WAIT FOR INSTRUCTIONS (THE SAME APPLIES FOR A RETURN). FOR A NEW SIZE TO BE SENT OUT, YOU WILL PAY A DISCOUNTED SHIPPING FEE INSTEAD OF THE REGULAR SHIPPING FEE. YOU WILL COVER THE SHIPPING BACK TO US AND USUALLY, IT´S AROUND 3-5 USD DEPENDING ON HOW MUCH YOU SEND BACK - PLEASE CHECK WITH YOUR LOCAL POST OFFICE. 

WHERE DO I SEND MY RETURN OR EXCHANGE?

IT CAN EITHER BE SENT BACK TO SWEDEN OR THE UNITED STATES. FOR QUESTIONS, PLEASE EMAIL CUSTOMERCARE@ELSAANDROSE.COM

CAN I EXCHANGE OR RETURN THE BIKINI EVEN THOUGH I´VE TRIED IT ON?

YOU CAN TRY ON THE TOP AND EXCHANGE/RETURN IT. ONLY IF YOU HAVE TRIED ON THE BOTTOM WITH PANTIES UNDER, A RETURN/EXCHANGE IS OKAY. 

I HAVE REMOVED THE TAGS AND WORN THE BIKINI. CAN IT BE RETURNED? 

EXCHANGES AND RETURNS CAN ONLY BE MADE IF THE BIKINI IS UNUSED (TRYING ON THE TOP AND THE BOTTOM WITH PANTIES UNDER IS OKAY).

CAN I KEEP MY CURRENT SIZE AND WAIT FOR A NEW SIZE (EXCHANGE) AND COMPARE THE TWO BEFORE SENDING THE OLD ONE BACK? 

YES, YOU CAN. IF YOU WISH TO MAKE AN EXCHANGE, YOU CAN ALWAYS KEEP YOUR CURRENT SIZE UNTIL YOU HAVE RECEIVED YOUR NEW SIZE - THIS MAKES IT EASIER FOR YOU TO COMPARE THE SIZES. AFTER YOU HAVE DECIDED WHICH SIZE TO KEEP, YOU CAN SEND BACK THE OTHER SIZE. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM IF YOU HAVE QUESTIONS ABOUT EXCHANGES OR RETURNS. 

HOW QUICKLY ARE EXCHANGES AND RETURNS PROCESSED?

YOU WILL RECEIVE A REPLY WITHIN 24 HOURS ON WEEKDAYS.