DO YOU SHIP INTERNATIONALLY?

YES, WE DO! WE SHIP WORLDWIDE. 

WHEN WILL I RECEIVE MY ORDER?

YOU WILL RECEIVE YOUR ORDER WITHIN 1-12 BUSINESS DAYS. IF YOU LIVE IN SWEDEN, IT WILL TAKE 1-3 BUSINESS DAYS WHILE AREAS OUTSIDE SWEDEN WILL TAKE 6-12 BUSINESS DAYS. WE SHIP ALL OUR ORDERS FROM STOCKHOLM, SWEDEN. THESE TIMES ARE APPROXIMATE - PLEASE NOTE THAT VARIATION CAN OCCUR DUE TO CUSTOMS.

WHAT IS YOUR RETURN POLICY?

ALL SWIMWEAR IS RETURNABLE AND EXCHANGEABLE WITHIN 14 DAYS AFTER YOU RECEIVE THE SWIMWEAR. THE 14-DAYS POLICY START FROM THE DAY THAT YOU RECEIVE YOUR ORDER. IN ORDER TO RETURN OR EXCHANGE YOUR SWIMWEAR, IT HAS TO BE UNUSED AND THE TAGS CANNOT BE REMOVED. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM BEFORE MAKING A RETURN OR EXCHANGE IN ORDER TO RECEIVE THE RETURN DETAILS. SWIMWEAR THAT ARE BOUGHT WITH LESS THAN 30% SALE CAN BE EXCHANGED WITH FREE SHIPPING TO YOU. IF YOU HAVE BOUGHT SWIMWEAR WITH A 30% SALE OR HIGHER, YOU WILL PAY A DISCOUNTED SHIPPING COST FOR US TO SEND A NEW SIZE TO YOU.

ARE EXCHANGES FREE?

WE SEND OUT ALL EXCHANGES/NEW SIZES TO YOU FOR FREE IF YOU HAVE PURCHASED FROM US. HOWEVER, YOU WILL COVER THE SHIPPING BACK TO US AND USUALLY IT´S AROUND 3-5 USD DEPENDING ON HOW MUCH YOU SEND BACK - PLEASE CHECK WITH YOUR LOCAL POST OFFICE.

CAN I TRY THE BIKINI ON?

YES, YOU CAN TRY BOTH THE TOP AND BOTTOM ON WHEN RECEIVING IT. PLEASE ALWAYS TRY THE BOTTOMS ON WITH PANTIES UNDER, AND BE CAREFUL WITH MAKEUP COLORING THE SWIMWEAR FABRIC. BIKINIS THAT ARE SENT BACK IN A SOMEWHAT USED CONDITION CANNOT BE REFUNDED OR EXCHANGED.

IF I WANT TO MAKE AN EXCHANGE, HOW MANY DAYS DOES IT TAKE FOR ME TO RECEIVE MY NEW SIZES?

IT WILL TAKE 1-12 BUSINESS DAYS FOR INTERNATIONAL ORDERS AND 1-3 BUSINESS DAYS FOR SWEDISH ORDERS.

I´M NOT SURE ABOUT MY SIZE, WHAT SHOULD I DO?

PLEASE HAVE A LOOK AT OUR SIZE GUIDE. FOR MORE TAILORED SIZING HELP, YOU MAY HOP ON OUR LIVE CHAT HERE ON OUR SITE (WE ARE IN MOST OF THE TIME) OR EMAIL US AT CUSTOMERCARE@ELSAANDROSE.COM AND WE WILL GLADLY HELP YOU WITH YOUR SIZING.

WHAT ARE YOUR SHIPPING RATES?

THE SHIPPING IS A FLAT RATE OF 49 SWEDISH CROWNS WITHIN SWEDEN, AROUND 8 EUROS WITHIN EUROPE AND AROUND 10 USD FOR INTERNATIONAL ORDERS (OR THE EQUIVALENT IN YOUR CURRENCY). WITHIN SWEDEN, THERE IS NO ADDITIONAL SHIPPING FEE FROM OUR PART WHEN SENDING THE CUSTOMER A NEW SIZE IN THE CASE OF AN EXCHANGE. OUTSIDE OF SWEDEN, THERE IS NO ADDITIONAL SHIPPING FEE FROM OUR PART WHEN SENDING THE CUSTOMER A NEW SIZE IN THE CASE OF AN EXCHANGE, IF THE ITEM WAS PURCHASED WITHOUT ANY DISCOUNTS/SALE. IF A DISCOUNT WAS APPLIED DURING PURCHASE, THERE WILL BE A REDUCED EXCHANGE SHIPPING FEE OF HALF THE ORIGINAL SHIPPING PRICE APPLIED.

I´M IN A HURRY WITH GETTING MY BIKINI - WHAT CAN I DO?

PLEASE WRITE IN THE COMMENTS´ SECTION THAT YOU ARE IN A HURRY WITH RECEIVING YOUR PACKAGE - WE WILL THEN TRY TO PRIORITIZE YOUR ORDER.

I´M BETWEEN TWO SIZES IN THE BOTTOM. WHICH ONE SHOULD I CHOOSE?

IF YOU´RE IN-BETWEEN TWO SIZES FOR THE BOTTOM, WE RECOMMEND YOU TO CHOOSE THE LARGER SIZE.

MY SIZE IS NOT AVAILABLE - WHEN DO WILL MORE SIZES BE IN STOCK?

PLEASE EMAIL CUSTOMERCARE@ELSAANDROSE.COM AND WE WILL GLADLY LOOK THAT UP FOR YOU, AND WE CAN ALSO PUT YOU ON AN EMAIL LIST.

ARE THE WHITE BIKINIS SEE-THROUGH AFTER USE IN WATER?

NO, THEY ARE NOT SEE-THROUGH AFTER USE IN WATER. ALL OUR BIKINIS ARE DOUBLE-LINED SO NONE OF THEM ARE SEE-THROUGH AT ALL. ALL OUR BIKINI TOPS HAVE REMOVABLE PADDING (EXCEPT FOR THE NEOPRENE BIKINIS).

CAN I SIT IN THE SAND WITH MY BIKINI BOTTOM?

WE DO NOT RECOMMEND SITTING ON SAND DIRECTLY FOR LONGER PERIODS OF TIME. THIS IS BECAUSE SAND MAY ENTER THE FABRIC IF THE SAND PARTICLES ARE SMALL ENOUGH (THIS DEPENDS FROM BEACH TO BEACH) AND THEREFORE, IT IS BEST TO AVOID LONGER PERIODS SITTING ON SAND DIRECTLY. WE DO RECOMMEND THAT YOU USE A TOWEL WHEN SITTING ON SAND, ESPECIALLY FOR LIGHTER FABRICS.