DO YOU SHIP INTERNATIONALLY?

YES, WE DO! WE SHIP WORLDWIDE. 

WHY IS MY CURRENCY CHANGING TO ”KR” IN THE CHECKOUT?

”KR” MEANS SWEDISH CROWNS AND OUR SHOP AUTOMATICALLY CHANGES TO THAT CURRENCY IN THE CHECKOUT - THAT’S SOMETHING WE CAN’T CHANGE. HOWEVER, YOU’LL STILL BE CHARGED IN YOUR ORIGINAL CURRENCY WHEN YOU MAKE A PURCHASE. ALSO, YOU WILL NOT BE CHARGED ”MORE” BECAUSE IT SAYS ”KR” - IT’S JUST ANOTHER CURRENCY.

WHEN WILL I RECEIVE MY ORDER?

YOU WILL RECEIVE YOUR ORDER WITHIN 1-12 BUSINESS DAYS. IF YOU LIVE IN SWEDEN, IT WILL TAKE 1-6 BUSINESS DAYS WHILE AREAS OUTSIDE SWEDEN WILL TAKE 7-12 BUSINESS DAYS. WE SHIP ALL OUR ORDERS FROM STOCKHOLM, SWEDEN. THESE TIMES ARE APPROXIMATE - PLEASE NOTE THAT VARIATION CAN OCCUR DUE TO CUSTOMS.

WHAT IS YOUR RETURN POLICY?

ALL SWIMWEAR IS RETURNABLE AND EXCHANGEABLE WITHIN 14 DAYS AFTER YOU RECEIVE THE SWIMWEAR. THE 14-DAYS POLICY START FROM THE DAY THAT YOU RECEIVE YOUR ORDER. IN ORDER TO RETURN OR EXCHANGE YOUR SWIMWEAR, IT HAS TO BE UNUSED AND THE TAGS CANNOT BE REMOVED. PLEASE ALWAYS EMAIL CUSTOMERCARE@ELSAANDROSE.COM BEFORE MAKING A RETURN OR EXCHANGE IN ORDER TO RECEIVE THE RETURN DETAILS - WITHOUT RECEIVING AN EMAIL FROM US WITH RETURN DETAILS + ADDRESS, THE RETURN WILL NOT BE VALID. 

ARE EXCHANGES FREE?

WE SEND OUT EXCHANGES/NEW SIZES TO YOU FOR FREE IF YOU HAVE PURCHASED FROM US. HOWEVER, IF A 30% DISCOUNT OR MORE HAS BEEN APPLIED TO YOU ORDER, A REDUCED SHIPPING FEE WILL BE REQUIRED FOR US TO SEND A NEW SIZE TO YOU. YOU WILL ALSO COVER THE SHIPPING BACK TO US AND USUALLY IT´S AROUND 3-5 USD DEPENDING ON HOW MUCH YOU SEND BACK - PLEASE CHECK WITH YOUR LOCAL POST OFFICE. ALSO, 

CAN I TRY THE BIKINI ON?

YES, YOU CAN TRY BOTH THE TOP AND BOTTOM ON WHEN RECEIVING IT. PLEASE ALWAYS TRY THE BOTTOMS ON WITH PANTIES UNDER, AND BE CAREFUL WITH MAKEUP COLORING THE SWIMWEAR FABRIC. BIKINIS THAT ARE SENT BACK IN A SOMEWHAT USED CONDITION CANNOT BE REFUNDED OR EXCHANGED.

IF I WANT TO MAKE AN EXCHANGE, HOW MANY DAYS DOES IT TAKE FOR ME TO RECEIVE MY NEW SIZES?

IT WILL TAKE 3-12 BUSINESS DAYS FOR INTERNATIONAL ORDERS AND 1-6 BUSINESS DAYS FOR SWEDISH ORDERS.

I´M NOT SURE ABOUT MY SIZE, WHAT SHOULD I DO?

PLEASE HAVE A LOOK AT OUR SIZE GUIDE. FOR MORE TAILORED SIZING HELP, YOU MAY HOP ON OUR LIVE CHAT HERE ON OUR SITE (WE ARE IN MOST OF THE TIME) OR EMAIL US AT CUSTOMERCARE@ELSAANDROSE.COM AND WE WILL GLADLY HELP YOU WITH YOUR SIZING.

WHAT ARE YOUR SHIPPING RATES?

THE SHIPPING IS A FLAT RATE OF 49 SWEDISH CROWNS WITHIN SWEDEN, AROUND 9 EUROS WITHIN EUROPE AND AROUND 10 USD FOR INTERNATIONAL ORDERS (OR THE EQUIVALENT IN YOUR CURRENCY)

I´M IN A HURRY WITH GETTING MY BIKINI - WHAT CAN I DO?

PLEASE WRITE IN THE COMMENTS´ SECTION THAT YOU ARE IN A HURRY WITH RECEIVING YOUR PACKAGE - WE WILL THEN TRY TO PRIORITIZE YOUR ORDER.

I´M BETWEEN TWO SIZES IN THE BOTTOM. WHICH ONE SHOULD I CHOOSE?

IF YOU´RE IN-BETWEEN TWO SIZES FOR THE BOTTOM, WE RECOMMEND YOU TO CHOOSE THE LARGER SIZE.

MY SIZE IS NOT AVAILABLE - WILL MORE SIZES BE IN STOCK?

PLEASE EMAIL CUSTOMERCARE@ELSAANDROSE.COM AND WE WILL GLADLY LOOK THAT UP FOR YOU, AND WE CAN ALSO PUT YOU ON AN EMAIL LIST.

ARE THE WHITE BIKINIS SEE-THROUGH AFTER USE IN WATER?

NO, THEY ARE NOT SEE-THROUGH AFTER USE IN WATER. ALL OUR BIKINIS ARE DOUBLE-LINED SO NONE OF THEM ARE SEE-THROUGH AT ALL. ALL OUR BIKINI TOPS HAVE REMOVABLE PADDING (EXCEPT FOR THE NEOPRENE BIKINIS).

CAN I SIT IN THE SAND WITH MY BIKINI BOTTOM?

WE DO NOT RECOMMEND SITTING ON SAND DIRECTLY FOR LONGER PERIODS OF TIME. THIS IS BECAUSE SAND MAY ENTER THE FABRIC IF THE SAND PARTICLES ARE SMALL ENOUGH (THIS DEPENDS FROM BEACH TO BEACH) AND THEREFORE, IT IS BEST TO AVOID LONGER PERIODS SITTING ON SAND DIRECTLY. WE DO RECOMMEND THAT YOU USE A TOWEL WHEN SITTING ON SAND, ESPECIALLY FOR LIGHTER FABRICS.

I HAVE SAND IN MY BIKINI FABRIC BUT I HAVEN’T BEEN SITTING ON SAND. WHY’S THAT? AND WHAT CAN I DO?

HI HUN! YOU’VE PROBABLY BEEN IN THE WAVES - AND SAND DO GET MIXED UP WITH WATER WHEN WAVES OCCUR - AND COULD THUS BE THE REASON FOR SAND ENTERING THE FABRIC. IN THIS CASE, WE RECOMMEND FOR YOU TO EMAIL CUSTOMERCARE@ELSAANDROSE.COM, AND WE’LL GIVE YOU PERSONALIZED TIPS FOR HOW TO REMOVE THE SAND AS MUCH AS POSSIBLE. OUR FABRIC IS VERY DELICATE SO WE RECOMMEND AVOIDING TO USE A WASHING MACHINE, BUT IN SOME CASES WHERE SAND IS INVOLVED AND THE BIKINI ISN’T MULTI COLORED (FOR EXAMPLE, ONLY WHITE) OR BLACK, GENTLE MACHINE WASHING IN COLD WATER COULD BE HELPFUL TO GET THE SAND PARTICLES OUT.